Frequently asked questions



Is GOODFOLIO a Robo-advisor?
GOODFOLIO is not a Robo-advisor and it does not manage or control your portfolio for you. All investment decisions are on you. We support you with intuitive tools and data you need to manage your own portfolio with confidence and as little effort as possible.


What types of accounts on offer?
General Investment Accounts and Stocks and Shares ISAs. We intend to add JISAs and Self-Invested Personal Pensions.


What can be invested in?
Impact or sustainability themed Exchange Traded Funds (ETFs).



Regulation and Authorisation
GOODFOLIO Ltd is an appointed representative of RiskSave Technologies Ltd which is authorised and regulated by the Financial Conduct Authority (FRN: 775330).



How does the pricing work?
First £1,000 of investments through GOODFOLIO free of charge. All accounts with over £1,000 experience a low, fair, transparent all-in fee 0.45% for the first £50,000, and 0.35% for anything above. No trading fees, no transaction fees, no hidden commissions. For more information please see pricing page.


How are fees calculated?
We charge a monthly fee that is calculated from the average portfolio value over the course of any given month. The monthly fees are equivalent to annual fees ranging from 0.35% to 0.45% per annum (incl. VAT). This is demonstrated in the example below.

Consider the following example: Beginning of March, your portfolio has a value of £59,000 and it grows to £61,000 over the course of that month. The monthly average value of your portfolio is £60,000.
Your total annual fee is 0.45% from £1,000 to £50,000 and 0.35% for the amount invested over £50,000. This is then divided by 365 for each day of the year.
£50,000 x 0.45% = £225
£10,000 x 0.35% = £35
(£225 + £35) / 365 x 31 = £22.08 (incl. VAT)The fee is VAT inclusive and covers trading fees and custodian charges.

If there is cash available in your account that is not currently invested, annual fee of 0.10% (incl. VAT) applies that covers the custodian charges. 

When investing there are two additional costs outside our or your control that you need to be aware of. One is fund charges directly incurred by ETF providers, currently averaging around 0.30% per annum. The other is the bid-ask spread, which is the amount by which the ask price exceeds the bid price for an asset in the market, which impact averages around 0.15%.

There are no additional set-up, trading, or transfer fees.


How does GOODFOLIO collect fees?
Fees are collected on a Quarterly basis. On the first day of each quarter, the billed amount for the past quarter (3 monthly fees) is directly deducted from your cash balance. If there is no cash available in your account, the fees will be collected from portfolio value, and proportionally from all fund holdings in your portfolio.
You can download quarterly invoices from the platform.


What are fund charges?
Fund charges usually range from 0.10% to 0.80% per annum. At the moment, on average these funds have total expense ratios (TER) of 0.30% p.a. and these costs are deducted directly from the fund’s assets and are thus included in the price of the ETF.
As these costs are directly incurred by the provider, they will not show up on your account with GOODFOLIO. However, they do affect your return since they are deducted at source.


Why can you not tell me exactly what my monthly fee will be?
We always show an estimate of your monthly fee when you create a new portfolio or make changes to an existing portfolio. However, as your total fee in any given month depends on the average value of your portfolio over that quarter and the amount of cash you hold, it is not possible to tell you exactly in advance what the final quarter fee will be.